Reach the team responsible for your request
Contact GEOCARA at [email protected] for product support, account questions, sales, partnerships, privacy requests, security disclosures, or editorial corrections. Include the relevant website, page URL, feature, and a concise description of the issue so the team can route it accurately and respond with the right technical, commercial, or editorial context.
One public contact channel
Email info@geocara.com for support, product demonstrations, agency or technology partnerships, data and privacy questions, billing context, and research feedback. For account-related requests, write from the address associated with the account when possible. Never send an API key, password, recovery code, or payment card information by email.
For a security concern, provide a reproducible description and avoid accessing data that does not belong to you. For an editorial correction, include the public URL, the exact statement, and a primary source supporting the proposed change. These details help the team investigate without unnecessary back-and-forth.
What to include in a support request
A reproducible report lets us distinguish a page problem from a crawl restriction, an unavailable provider, or an outdated result. Include the exact domain, public result URL when available, date, time zone, and the action you took. A cropped screenshot of the relevant message is useful; remove personal information and any account credentials before sharing it. A low technical score is not, by itself, evidence of missing AI mentions.
- Audit issue: affected page, metric, expected result, and observed result.
- AI-answer issue: engine, prompt, date, and the cited source or missing mention.
- Billing issue: account email and invoice reference, never full card details.
- Editorial correction: article URL and a reliable source for the proposed change.
If a request concerns private account data, we may need to verify account ownership before discussing it. There is no need to send access tokens or authorize us to log in as you.
Start with the right product path
Visitors who want to assess a website before speaking with the team can use the free AI Visibility Checker. It analyzes up to 5 pages and presents a GEO Authority Score without requiring registration. Existing users can sign in to access saved sites, deeper audits, opportunities, content tools, and tracking.
Sales and partnership requests should briefly describe the organization, intended use, number of sites or clients, required integrations, and target timeline. Product feedback is most useful when it includes the expected result and the observed result. GEOCARA does not sell rankings or guaranteed placement in AI answers.
Frequently asked questions
Which email address should I use?
Use [email protected] for product, support, sales, partnership, privacy, security, and editorial requests.
What should an editorial correction include?
Include the page URL, the exact statement to review, the proposed correction, and a reliable primary source when available.
Can I test GEOCARA before contacting sales?
Yes. The public AI Visibility Checker provides a focused five-page analysis without requiring an account.